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Director, Ecommerce

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, the company is known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and  can enhance an already thriving culture.  With a commitment to offer modern classic style for every body type, through a  full range of sizes, inclusive to every woman in your life. Primary Purpose: The Director of Ecommerce is responsible for daily management of Talbots.com web and mobile ecommerce activities. The Director will manage a team of product management and user experience professionals to ensure that ecommerce revenue, margin, conversion, customer satisfaction, and other key performance indicators and objectives are met. Reporting directly to the Senior Vice President, Ecommerce & CRM, this senior position will play a critical role in creating intuitive, easy, and engaging ecommerce experiences for Talbots customers while proactively managing our ecommerce roadmap and development activities to drive business growth. Principal Responsibilities: Oversee the end-to-end vision and design of the Talbots.com web and mobile ecommerce websites, ensuring that customer needs are met with engaging, intuitive experiences and functionality Drive daily achievement of ecommerce business objectives and KPI targets, including revenue, conversion, aov, customer satisfaction Develop and manage the Talbots ecommerce roadmap, balancing and prioritizing competing business, customer, and technical initiatives using KPIs, customer research, and market/competitive analysis Manage execution of the ecommerce roadmap in partnership with IT and Web Operations, creating agile workflows and processes to drive rapid and efficient development and site improvement Partner with CRM, Planning, and Brand Marketing to ensure smooth execution of promotional activities and events across Talbots.com web and mobile ecommerce sites Partner with Merchandising to manage the Talbots ecommerce product experience with the goal of driving business growth in support of our ecommerce and omnichannel merchandising strategies Own all search engine optimization activities, driving competitive advantage for Talbots in this critical area Build and develop a talented team of product management and UX professionals Education/Experience/Knowledge: Bachelor's degree or equivalent experience required, MBA preferred  10+ years' experience in retail ecommerce website functional or user experience management  3+ years leading a retail ecommerce team Ability and desire to roll up your sleeves and execute, as well as to oversee a team that is driving execution Strong quantitative, analytical, and problem-solving skills, including data mining and modeling  Strong understanding of ecommerce funnel flows and interactions, including understanding of impacts of digital marketing channel mix and activities Demonstrated success in setting and adjusting ecommerce web strategies to drive business results An entrepreneurial spirit and drive with the ability to work in a fast paced and dynamic organization.  A strong bias for action and getting things done, both individually and with teams Excellent communication and project management skills Demonstrated success driving ecommerce business results through functional, user experience, and merchandising changes, updates, and activities Job Number4046
Salary Range: NA
Minimum Qualification
11 - 15 years

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